Privacy Policy

FurKidzFerry (Pty) Ltd provides pet transport and related services in South Africa.

This policy explains how we handle personal information when you visit furkidzferry.com, contact us, request a quotation or use our services.

For privacy enquiries or requests, contact:

Depending on your enquiry or booking, we may collect:

Please provide only information relevant to your enquiry. If you provide another person’s details, ensure you are authorised to do so and make them aware of this policy.

We use personal information to respond to enquiries, prepare quotations, arrange services, communicate about bookings, maintain business records and protect our website.

We process information where permitted by applicable law, including when necessary to take steps you request before a contract, perform our agreement with you, meet legal obligations, pursue legitimate interests or act on your consent.

Fields marked as required are needed to handle your request. If you do not provide the necessary information, we may be unable to provide a quotation or arrange the service.

Submitting an enquiry does not subscribe you to marketing communications.

Our website uses WPForms to collect and send enquiries.

Information you submit is processed through our website and email systems so that our authorised team can respond. Depending on the form settings, submissions may also be stored in our website database.

Our hosting, email and website support providers may process this information on our behalf where necessary to operate and support these systems.

Rejecting optional analytics cookies does not prevent you from submitting an enquiry.

We use Google Analytics 4 to understand how visitors find and use our website and to measure enquiries. Google Tag Manager manages the deployment of our tracking tags.

When you allow statistics cookies, Analytics may collect information such as pages visited, referral sources, device and browser details, approximate location and interactions with the website. Cookie identifiers help distinguish visits.

We record an enquiry event when our Thank you page loads. We do not intentionally send the names, email addresses, telephone numbers or messages entered in our forms to Google Analytics.

Analytics is optional under our website’s consent settings. You can accept or reject statistics cookies and change your choice later through Cookie settings.

For information about Google’s processing, see:

Our website uses necessary technologies to operate its features, protect the site and remember cookie choices.

With your permission, Google Analytics uses statistics cookies, commonly including _ga and _ga_ cookies, to distinguish visits and maintain session information. These cookies normally expire after two years, although the configured duration may differ.

You can use the cookie banner to accept optional cookies, reject them or manage your preferences. You can reopen these choices through the Cookie settings link in our website footer.

You can also delete or block cookies through your browser. Some website functions may be affected if necessary cookies are blocked.

Where needed for your enquiry or service, relevant information may be shared with authorised staff, drivers, transport partners, airlines, veterinary professionals and other parties involved in arranging your pet’s journey.

Our website, hosting, email and IT support providers may process information to provide their services. We may also disclose information where required by law.

We limit disclosures to information needed for the relevant purpose.

Some technology providers, including Google, may process information outside South Africa. International pet transport may also require relevant booking information to be sent to overseas service providers or authorities.

Where these transfers occur, we will use a lawful transfer basis and appropriate safeguards as required by POPIA.

We keep personal information for as long as reasonably needed for its purpose, including responding to enquiries, providing services, maintaining required records and handling disputes.

Our retention arrangements are:

When information is no longer required, we delete it, securely destroy it or de-identify it, subject to applicable obligations and backup processes

We use reasonable technical and organisational safeguards to protect personal information and restrict access to authorised people and service providers.

No website, email system or transmission method can be guaranteed completely secure.

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate information, request deletion where appropriate, or object to certain processing.

Where processing relies on consent, you may withdraw it. This does not affect processing that was lawful before withdrawal.

Contact us using the details above. We may need to verify your identity before responding.

You may also lodge a complaint with South Africa’s Information Regulator:

We may update this policy when our services, website or information handling practices change. The latest version will appear on this page with its updated date.